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Frequently Asked Questions

Why do you use riverside MyChart?

That's why we use Riverside MyChart to make your health information available to you 24/7, wherever you might be. You now have the option of secure, private video visits with a primary care provider or specialist across Riverside Health System. If you are interested in this option, contact your provider's office or call 757-534-5352.

Do I need to provide my address information to MyChart?

Address information is required. Thank you - your request has been sent to the MyChart help desk. You will receive a follow-up within 2 business days. If you have any questions or if you do not receive your activation code, please call the MyChart help desk at 757-534-9440.

What personal information does riverside not distribute about me?

● Riverside does not distribute any personal information about you, including your phone number, name, billing information, or any other piece of identifying information, accept for treatment, payment, or healthcare operations. Forgot username? Forgot password? New User?

How do I get a MyChart E-visit?

Get an e-visit through MyChart. This is a quick, confidential, easy process. You simply answer health questions, describe your symptoms and give us details through an electronic questionnaire. Your primary care provider will evaluate and prepare a treatment plan, and when appropriate order tests and write prescriptions.


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