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Frequently Asked Questions

How does riversidemychart keep my medical information secure?

As a RiversideMyChart user, you agree to maintain the security of your medical information by: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential. Family Access (Proxy) Settings - Riverside HealthCare offers three types of family access (proxy): child, teen and adult.

How do I contact Riverside MyChart?

If you have questions or problems with Riverside MyChart, we encourage you to contact us via email at [email protected] or phone at 757-534-9440. We try our best to make sure that Riverside MyChart is always working properly but there may be times when the system is shut down due to system maintenance, backups, or failures.

What is MyChart and how does it work?

Riverside MyChart is an online service that provides you with convenient access to limited portions of your medical record. It also offers online communication with your physician and practice staff for prescription renewals, direct appointment scheduling, online messaging, and other web-based features.

Do I have to authorize a riversidemychart proxy?

The use of RiversideMyChart is voluntary and you are not required to use RiversideMyChart or to authorize a RiversideMyChart proxy. Access to information not included in RiversideMyChart - RiversideMyChart is intended as a secure online source of confidential medical information maintained by Riverside Medical Center and Riverside Medical Group.

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