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Frequently Asked Questions

How do I pay my Metro PCS?

By phone: You can pay your MetroPCS bill by calling the customer service department at 1-888-863-8768. You are charged a nominal fee for making a bill payment over the phone. By mail: Send your bill payment to the address listed in your monthly bill.

How do you pay your bill on Metro PCS?

A credit or debit card, along with an Internet connection, is all you need to pay your monthly bill manually on MetroPCS' website. Simply visit the "Make a Payment" page on the carrier's website, enter your phone number, proceed to the next page and enter your credit card details before finalizing the transaction.

How do you switch to Metro PCS?

Locate the ESN/MEID number underneath the battery on the new MetroPCS phone. This will be an 11- or 18-digit number with no letters. Write down the number and double-check it for accuracy. Do not use the number on the box as occasionally the number on the box could differ from the number on the phone.


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