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Frequently Asked Questions

Why choose CareFirst pharmacy?

Our family-owned pharmacy has been providing traditional retail and compounding service to the Broken Arrow area since 2011. As a customer of CareFirst, you will experience the fast and friendly service that you deserve. Come stop by or call our pharmacy today to check out everything we have to offer.

Is CareFirst MedPlus and CareFirst diversified benefits the same company?

In Virginia, CareFirst MedPlus and CareFirst Diversified Benefits are is the business names of First Care, Inc. of Maryland (used in VA by: First Care, Inc.). The aforementioned legal entities, CareFirst BlueChoice, Inc., and The Dental Network, Inc. are independent licensees of the Blue Cross and Blue Shield Association.

How do I submit a prior authorization request to Carefirst?

Drug Prior Authorization Prior authorization requests must be submitted electronically through the CareFirst Provider Portal for all drugs requiring prior authorization. If you are already using the CareFirst Provider Portal, login at, and click on the Prior Auth/Notifications tab to begin your request.

How do I contact the CareFirst help desk?

Questions? If you are experiencing technical difficulties with the Provider Portal, please contact the CareFirst Help Desk at 877-526-8390. For all other questions regarding the submission of your request, please contact CVS Caremark:

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