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Frequently Asked Questions

What is WebEx Connect?

A powerful set of tools that keeps you connected before, during, and after the meeting. Webex Meetings Webex Teams Webex Calling Webex Devices

Can I still join other users’ WebEx meetings?

You can join other users’ Personal Rooms and scheduled meetings if their accounts are still active via a free or paid account or another institutional license. You can no longer join your own Personal Room, schedule Webex Meetings, or access your Webex Teams account at Mason. What happens to my Webex Meetings recordings?

What happened to Cisco WebEx services at Mason?

As of October 5, 2021, Information Technology Services (ITS) has retired Cisco Webex service offerings at Mason to provide a more streamlined set of services to the community.

What to do if your WebEx account has been deactivated?

If your Webex account has been deactivated, may receive the following error messages when joining a meeting: User Authentication Failed. Reason: User account has been deactivated Cannot Display Meeting List. Error Code: XXXXXX Contact Cisco Webex Technical Support As seen in the mobile Webex app or in Webex Meetings desktop application.


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