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Frequently Asked Questions

What is ServiceNow change management tool?

ServiceNow has a change management tool to manage the change process effectively. The application has different features that will help you govern and track the process throughout the change lifecycle. ServiceNow helps you to systematically initiate the change and helps your organization to keep tabs on:

How do I create a change request in ServiceNow?

Change requests can be created in ServiceNow in a few different ways. You can navigate to Change>Create New in the Application Navigator to create a new change. Clicking on Create New will take you to the Change interceptor page where you specify what kind of changes is requested:

What is change management in IT services management?

In IT services management (ITSM), change management focuses on creating streamlined, standardized procedures for enacting change. The goal of ITSM change management is to reduce service impacts, mitigate risk, and cut costs for change implementations. ServiceNow’s ITSM platform offers not only a change management solution, but also:


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