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Frequently Asked Questions

Why do you use riverside MyChart?

That's why we use Riverside MyChart to make your health information available to you 24/7, wherever you might be. You now have the option of secure, private video visits with a primary care provider or specialist across Riverside Health System. If you are interested in this option, contact your provider's office or call 757-534-5352.

How do I contact my Riverside Primary care provider?

You should be able to communicate with your Riverside primary care provider and any provider with whom you have had a completed visit in the last year or with whom you have a scheduled appointment in the next 180 days. If you don't see your provider listed in the message form, you can contact the office directly or email us at [email protected]

How do I contact main line health MyChart support?

Calling our 24/7/365 portal help desk at 484.580.1080 to speak with a member of our support team Main Line Health MyChart - Contact Support (*) indicates required fields

How do I manage proxy access in Riverside MyChart?

Logged into Riverside MyChart, go to Personalize > Who Can View My Record-Complete a Revocation of Proxy Access Request Form and submit to your physician practice. Proxies cannot manage proxy access for the patient they represent online.


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