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Frequently Asked Questions

How do I regain access to my Riverside MyChart account?

If you do not remember any of this information, you will have to contact your Riverside MyChart help desk at (757) 534-9440 to help you regain access to your Riverside MyChart account. New to Riverside MyChart?

What is MyChart and how does it work?

Riverside MyChart is an online service that provides you with convenient access to limited portions of your medical record. It also offers online communication with your physician and practice staff for prescription renewals, direct appointment scheduling, online messaging, and other web-based features.

Who will be notified when there is new information on Riverside?

Patients who are users of Riverside MyChart should be aware that they will be notified, if they desire, via email when there is new information to be viewed on Riverside MyChart. This means that any person with access to a patient's email will be able to see this notification.

How do I get the covid-19 vaccine at Riverside?

Those who qualify to receive the COVID-19 vaccine at Riverside will see a notification in their MyChart account prompting them to schedule their vaccine appointment. Check your MyChart often for notifications as vaccines become available.


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