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Frequently Asked Questions

How do I contact Riverside MyChart?

You may e-mail us at [email protected], or you can call our MyChart Patient Support Line at 815-928-6000. When can I see my test results in MyChart?

What is a a visit account in MyChart?

A visit account is how your charges are grouped together to bill insurance, and usually represents your billing activity for a single visit. You may have multiple visit accounts, each with their own balance. Need help? Sign in to Riverside MyChart Want to use a saved credit card or bank account?

Can I use MyChart with a family member?

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member.

How do I get the covid-19 vaccine at Riverside?

Those who qualify to receive the COVID-19 vaccine at Riverside will see a notification in their MyChart account prompting them to schedule their vaccine appointment. Check your MyChart often for notifications as vaccines become available.


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