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Frequently Asked Questions

Do you get better tickets during a presale?

There is no guarantee to secure better seats in a presale, and better seats can often be obtained in the public onsale. The prices of presale tickets are the same as those on sale for the public, but securing your tickets for high-demand events in the presale can be crucial.

Do Ticketmaster replace lost tickets?

If you select to have your tickets mailed by standard post, Ticketmaster will normally mail these within acceptable timeframe from the time of booking. Lost, stolen, or destroyed tickets will only be replaced according to the promoter of each event's policy. This applies to tickets which do not arrive in the mail.

How does the Ticketmaster presale work?

The presale ticket period is when certain event tickets go on sale to a specified group of fans, usually as a reward for their membership or customer loyalty. In advance or during the presale timeframe*, these select fans are given a code which allows them to search for tickets to buy.


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