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Frequently Asked Questions

What is the mailing address for nycers medical forms?

Forms and Correspondence Mailing Address. New York City Employees’ Retirement System 30-30 47th Ave., Suite 1010 Long Island City, NY 11101 EXCEPT Medical forms 605, 606, 607, 608, 609 and 613. These forms should continue to be mailed to NYCERS’ Medical Division at 335 Adams Street, Suite 2300, Brooklyn, NY 11201,...

Where can I get the help I need at nycers?

Get the help you need at NYCERS, whenever you need it. At NYCERS, we take pride in providing world-class customer service to all of our current and prospective members. Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule consultations.

What are the hours for completing forms at nycers?

Due to increased volume, you may experience longer wait times, and voice mails may be returned after hours. Fully completed forms may be placed in a secure Drop Box at NYCERS’ Jay Street entrance Monday through Friday, 8 am to 5 pm.

How do I access my nycers account by phone?

Members, in order to access your account when you call, NYCERS requires your Member or Pension number for identification purposes. Learn how to find your Member or Pension number here. (347) 643-3000 – Call Center (877) 669-2377 – If calling from outside the New York City area (toll-free)


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