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Frequently Asked Questions

How do I contact Netspend?

Call NetSpend at 866-387-7363 to activate your prepaid card over the phone. Confirm your identity by providing contact information. Provide the customer service representative with the 16- or 20-digit account number on the front of the card, as well as the three-digit CVV code on the back of the card.

Does Netspend accept Greendot?

Typically, Green Dot and Netspend provide these numbers in the introductory packet mailed with the card. You can also obtain them by calling Green Dot at (866) 795-7597 and Netspend at (866) 387-7363. Log into your Netspend account and enter your Green Dot routing and account number to link your Green Dot card to your Netspend card.

Is NetSpend a credit card?

NetSpend does not report to credit bureaus in any capacity. NetSpend is a prepaid debit card program that allows cardholders to pre-fund their accounts with debit card capabilities. A NetSpend card is often safer and more convenient than carrying cash, but it still allows the cardholder to make in-person and online purchases.

What do I do if I Lost my Netspend card?

If your card is lost or stolen, call us immediately at 1-86-NETSPEND (1-866-387-7363) so we can make sure that anyone who finds your card can’t use it. You can also sign into your Online Account Center and report your card lost or stolen under the Help tab.


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