How to streamline your ITIL incident management process
https://www.bigpanda.io/blog/itil-incident-management-process-overview/
WebFeb 15, 2024 · With ITIL incident management, we can define our incident management with: Structure: Well-defined with stages like categorization, prioritization, resolution, and closure. Scope: Aims to be holistic, covering all IT services and departments with a consistent approach.
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