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Frequently Asked Questions

How do I set up an email alert?

Once the Dashboard has opened, click on the notifications button. That will open the Alert Viewer where you can click on the Set up email notification for alerts link. Now click on the enable button which will bring up a screen where you can enter details for your SMTP Server.

How do I sign up for alerts?

To sign up for an outage alert, sign in to Your Account and Select EDIT PROFILE & ALERTS (yellow button at the top of the page). This will bring you to the PG&E Preference Center. Scroll down to Alert Settings and select the "off" button to turn the alert on.

How do you sign up for email account?

Go to the Sign up page. Enter your info in the required fields. To use an email address from another provider, click I'd rather use my own email address. To verify your mobile number, click Text me an Account Key (or Call me with an Account Key). Enter the Account Key and click Verify.


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