Guided customer service: Open and clo…
https://www.retailcustomerexperience.com/blogs/guided-customer-service-open-and-closed-questions/
Examples of closed-ended questions Are you happy with the offer? Do you already know what characteristics the chair you are looking for should have? Have you looked for an office chair before? Have you had a chance to get acquainted with our range of products? Are you currently looking at other solutions? Is there any further information you require? Have you spoken to everyone else involved? Did that all make sense? Do you like “X, Y or Z” features that our product provides? Are you satisfied with your current sales numbers? What is your #1 goal? Did you like your competitor’s latest campaign/commercial?
Are you happy with the offer?
Do you already know what characteristics the chair you are looking for should have?
Have you looked for an office chair before?
Have you had a chance to get acquainted with our range of products?
Are you currently looking at other solutions?
Is there any further information you require?
Have you spoken to everyone else involved?
Did that all make sense?
Do you like “X, Y or Z” features that our product provides?
Are you satisfied with your current sales numbers?
What is your #1 goal?
Did you like your competitor’s latest campaign/commercial?
DA: 100 PA: 8 MOZ Rank: 96