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Frequently Asked Questions

How do I contact CareFirst customer service?

Ask CareFirst Call Us:844-439-6482 Phone support is available from 8 a.m. to 9 p.m. EST Monday-Friday.

How do I become a CareFirst provider?

Below is a list that may assist you with your CareFirst provider-related questions. Contact our Credentialing Department to become a participating provider. Find your provider representative. Find out how to submit claims and get paid electronically. Find seminars, webinars and other training opportunities for you and your staff.

How do I schedule a call back with CareFirst?

Log into My Account and click on the Communication Center or New Messages link in the top orange navigation to send us a secure email. Schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back today.

When will the CareFirst direct eligibility/benefits summary be unavailable?

iCentric Benefits Summary, CareFirst Direct Eligibility/Benefits and Claims Status will be unavailable Sun, 12/12 from 12AM to 12PM for Out of Area, NASCO and FEP members.


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