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Frequently Asked Questions

How does bcbstx provide access to telehealth?

In response to the COVID-19 pandemic, BCBSTX expanded access to telehealth services to give our members greater access to care. Members can access their medically necessary, covered benefits through providers who deliver services through telehealth. Many of our members also have access to various telehealth vendors, such as MDLIVE. What's covered?

How do I check eligibility and telehealth benefits?

For Commercial plans, connect with a Customer Advocate to check eligibility and telehealth benefits by calling our Provider Customer Service Center at 1-800-451-0287. For Medicare Advantage plans, call Blue Cross Medicare Advantage Network Management at 1-972-766-7100. Clinical Payment and Coding Policies

How do I contact Blue Cross for Medicare Advantage telemedicine?

For Medicare Advantage plans, call Blue Cross Medicare Advantage Network Management at 1-972-766-7100. Refer to Telemedicine and Telehealth Services on Clinical Payment and Coding Policies. Have questions? If you need assistance, please contact your Network Management office.

What is the phone number for Blue Cross Blue Shield insurance?

BCBS Provider Phone Number. Blue Cross Blue Shield Address; BCBS Federal Phone Number; ... Missouri: 888-571-9054 (Anthem Local) 866-791-2292 (Blue Card) 800-676-2583 (Eligibility) ... 855-558-1443 (Anthem Blue Cross Blue Shield Medicaid Plan) Wyoming: 800-442-2376


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