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Frequently Asked Questions

How do I Check my Balance on my Netspend card?

Netspend users can check an available balance at an ATM, by calling customer service at 1-86-NETSPEND, logging in on the Netspend website or by sending the text message BAL to 22622. Netspend users can check an available balance 24 hours a day, 7 days a week.

What do I do if I Lost my Netspend card?

If your card is lost or stolen, call us immediately at 1-86-NETSPEND (1-866-387-7363) so we can make sure that anyone who finds your card can’t use it. You can also sign into your Online Account Center and report your card lost or stolen under the Help tab.

Can I take a cash advance on my Netspend card?

You can't get an instant cash advance with a Netspend or any other prepaid debit or credit card, since they can easily be abandoned and re-opened by anyone at any time. Your best bet is to get a bank account, in which case an instant cash advance is easy to obtain as long as you have a job.

Where can I reload my Netspend card?

Reload Locations. If you want to add cash to your Netspend card, you can visit any of the 130,000 reload locations throughout the U.S. You can find the nearest location using the Netspend website or mobile app. Many dollar stores, supermarkets, pharmacies and other retailers participate in the reload network, and most charge a reload fee of $3.95.


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