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Frequently Asked Questions

How do I Check my Balance on my Netspend card?

Netspend users can check an available balance at an ATM, by calling customer service at 1-86-NETSPEND, logging in on the Netspend website or by sending the text message BAL to 22622. Netspend users can check an available balance 24 hours a day, 7 days a week.

Is NetSpend a prepaid card?

Issued by Inter National Bank and MetaBank, the NetSpend Card is a prepaid card that is available either as a MasterCard or a Visa card. Depending on your choice as a consumer, you can use your MasterCard or Visa prepaid card at any online or retail location that these cards are accepted.

Does Netspend card charge overdraft fees?

NetSpend charges a service fee of $15 for its overdraft protection service for each transaction that overdraws a customer's account by more than $10. A customer enrolled in the NetSpend overdraft protection program is allowed a maximum of three overdraft protection service fees per calendar month.

Can I take a cash advance on my Netspend card?

You can't get an instant cash advance with a Netspend or any other prepaid debit or credit card, since they can easily be abandoned and re-opened by anyone at any time. Your best bet is to get a bank account, in which case an instant cash advance is easy to obtain as long as you have a job.


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