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Frequently Asked Questions

How do I Activate my Netspend card?

In order to activate a NetSpend card, click on the "Activate Your Card" link on the home page of the NetSpend website and create a user account, or call (866) 387-7363, as of 2015. After activating the card, users can then add money to their prepaid card.

How do I contact Netspend?

Call NetSpend at 866-387-7363 to activate your prepaid card over the phone. Confirm your identity by providing contact information. Provide the customer service representative with the 16- or 20-digit account number on the front of the card, as well as the three-digit CVV code on the back of the card.

Is NetSpend a prepaid card?

Issued by Inter National Bank and MetaBank, the NetSpend Card is a prepaid card that is available either as a MasterCard or a Visa card. Depending on your choice as a consumer, you can use your MasterCard or Visa prepaid card at any online or retail location that these cards are accepted.

What do I do if I Lost my Netspend card?

If your card is lost or stolen, call us immediately at 1-86-NETSPEND (1-866-387-7363) so we can make sure that anyone who finds your card can’t use it. You can also sign into your Online Account Center and report your card lost or stolen under the Help tab.


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